Draft for owner review — not a final published policy. Updated 15 October 2026.
Cancellation, rescheduling and refunds
One-hour notice
You may request cancellation or rescheduling at least one hour before the start of the scheduled service slot. For a 09:00–12:00 slot, the cutoff is 08:00 on that date, in Asia/Kolkata. Exactly one hour before the slot meets the notice requirement.
How to request a change
Contact +91 9100249302 or Smartfix.versanex@gmail.com with your booking reference and requested change. You can also use the cancellation or rescheduling controls in your booking details in My Portal when the online change window is open. Obtain confirmation that staff have applied the change.
Visitation charges and refunds
For customer-requested cancellations, paid visitation charges are ordinarily non-refundable. The owner may approve an exception. This does not override refunds or remedies required by applicable law. Service-provider cancellation and disputed or undelivered services must be reviewed separately; this rule is not a blanket forfeiture of every payment.
Rescheduling
Rescheduling requires the same one-hour notice and availability of the new slot. Any already-paid visitation charge is carried forward to the rescheduled visit. Do not pay that charge again solely because of the reschedule.
Late changes and payment handling
For requests with less than one hour remaining, contact support for review; no additional late fee is specified in this policy. Staff must record any approved refund and provide its amount and payment status. Refund timing and the service-provider cancellation procedure need owner review before publication.